FAQ: Frequently Asked Questions

What time is check-in and check-out?
Check-in: takes place at 2:00 PM on the day of arrival.
Check-out: is by 10:00 AM on the day of departure.

When can I get into the room?
We guarantee access to the rooms from 2:00 PM on the day of arrival. Should you arrive earlier and your room is not ready, we will try in every way to make you comfortable by providing you with our common areas.

When can I take my meals if I have chosen Half Board?
The service starts with dinner on the day of arrival and ends with breakfast on the day of departure.

When can I take meals if I choose Full Board?
The service starts with lunch on the day of arrival and ends with breakfast on the day of departure; or it starts with dinner on the day of arrival and ends with lunch on the day of departure. (It is possible to request a to-go box)

Are pets allowed?
Our Hotel is not available to welcome your four-legged friends. If you require this, please contact our reference APT who will find you suitable accommodation.

When will I find entertainment in the hotel?
Entertainment at the Hotel is active during the periods of: from 10th to 20th September and from 20th December to 15 March.

At what age can one join your Mini Club?
Our Mini Club is open to all children aged 4 to 12. Younger children can still participate, as long as one of the parents is present.

Does your hotel have a car park?
Our hotel has its own large uncovered car park, less than 10 metres from the hotel entrance, with space for up to 74 cars and two coaches. The car park is under video surveillance.

Is there a Medical Guard or Hospital nearby?
Both the medical guard service and the tourist doctor service are active in our area. (For info and timetables, please visit our Stay Company page: www.campigliodolomiti.it)
There is also an orthopaedic trauma first aid clinic in Madonna di Campiglio (about 11 km) and an emergency room in Tione DI Trento (about 13 km)

How far is Madonna di Campiglio?
Madonna di Campiglio is only 11 km away and can be reached by car or coach
(for bus timetables, see www.trentinotrasporti.it)

How far is Trento?
The city of Trento is about 55.5 km away, and can be reached by car or coach (for bus timetables, see www.trentinotrasporti.it)

How far away are the ski lifts?
The Pinzolo ski lifts are about 800 mt and the centre 500 mt from the hotel.

Does the hotel have a shuttle service?
The hotel operates a shuttle service to and from the Pinzolo ski lifts in winter. The service is free of charge and subject to a timetable.

Is Lake Garda far?
You can visit the Trentino side of the Lake by getting to Riva del Garda less than 50 km away.

Is there a bike or ski depot in the hotel?
We have small rooms in the hotel to accommodate your bikes safely during spring, summer and autumn. In winter, the presence of boot warmers, lockers and ski racks make it a good ski depot.

Are there wellness centres in the area?
Our hotel collaborates with a number of establishments with a wellness centre, for information and reservations please contact the reception desk.

Which is the nearest train station to the hotel?
The nearest station is Trento (tel 0461-031000). Also about 50 metres from the train station is the coach station (www.trentinotrasporti.it) from where you can take the coach to Pinzolo. Once you arrive in Pinzolo, we will pick you up at the bus stop with our shuttle bus.

How far in advance can I cancel a booking free of charge?
This varies according to the period of stay and the offer. Precise information on cancellations and possible penalties can be found in our online booking system. Simply enter the dates you intend to stay and check the cancellation policy.
Click here to access our booking system and check cancellation policies

How much is the deposit to be paid to hold the room?
No deposit is required, except in the case of booking the ‘Be Safe’ offer, for which prepayment of the full amount is required.

How can I get there by train or coach?
To organise your journey by train or coach, we recommend the ‘Trainline’ service. Click here to access organise your trip.